An experienced learning and performance professional with expertise in designing and delivering effective learning programs for varied audience - professionals and students.
Skilled in Training Needs Analysis, Training Delivery, Instructional Design and managing end to end learning.
Facilitated and managed end to end learning for multiple domains – Telecom, Insurance, Automotive Dealerships, Mortgage Collections, Microfinance, Customer Service, Education.
Excellent people management skills – led and managed teams in Training and Operations. Proficient in Coaching and Performance Management based on data, observations, etc.
Proficiency in teaching English as a second language.
Credentials:
Certified Professional in Learning and Performance (CPLP, now CPTD) from ATD.
Diploma in Training and Development from ISTD.
CELTA certified ESL teacher.
Training Forte
Feedback, Motivation, & Appreciation
Communication Skills
English Proficiency Training
Customer Centricity for Leaders
Managerial Effectiveness
Business/ Email Writing
Team Cohesiveness