Mr. Chowdhury

Customer Support & Service Desk Professional with 18 years of overall professional experience, including 10 years with Tata Consultancy Services (TCS). Experienced in PMO governance, project coordination, workflow management, customer service, service desk support, utility operations, finance operations and stakeholder management. Experienced Freelance Corporate Trainer delivering practical, outcome-oriented training across Customer Service, Service Desk, Behavioural Skills, Soft Skills, Communication, Group Discussion, Interview Preparation, Job Readiness, Professional Grooming and Project Management fundamentals. Skilled in classroom/virtual facilitation, role plays, simulations, case studies, mock interviews, assessments and individualized learner feedback