Mr. Dey

Training & Sales Capability Professional with 10+ years of experience across Retail Training, Sales Training, BFSI, Customer Service, Soft Skills, Frontline Employee Development and Performance Coaching. Experienced in designing and delivering sales onboarding, product training, process training, refresher training, customer service training, and field-oriented coaching for frontline employees and sales teams. Strong exposure to retail sales capabilities, including customer engagement, needs identification, product presentation, consultative selling, upselling, cross-selling, objection handling, complaint management, and conversion improvement. Skilled in identifying training and performance gaps, conducting individual coaching, role plays, sales simulations, demonstrations, assessments and remedial training, and providing structured feedback to improve employee effectiveness.