Ms. Prajapati

Experienced Learning & Development Specialist, Trainer, and Ex-Banker with an MBA from NMIMS and ISTD membership, skilled in driving organizational performance, employee development, and customer service excellence. Proven track record of identifying performance gaps and delivering targeted customer service excellence training across 1,600+ bank branches nationwide, which successfully reduced customer complaints by 40% and contributed to transformative policy enhancements. Expert in applying adult learning frameworks (VARK and Kirkpatrick models), executing Learning Needs Analysis (LNA) and Training Needs Analysis (TNA), and designing impactful digital modules using Articulate Rise 360. Certified in Lean Six Sigma and Leadership Foundations, bringing strong problem-solving capabilities, stakeholder management, process improvement, and structured coaching expertise to elevate workforce productivity.