KEY SKILLS ✅ Effective Training Delivery ✅ Soft Skills Training ✅ Retail Training ✅ Corporate & Retail Banking ✅ Business Development ✅ Branch Operations ✅ Sales & Marketing ✅ Customer Service Operations ✅ Project Management ✅ Revenue Generation ✅ Sales Forecasting ✅ Cross-functional Coordination ✅ People Management ✅ Certified POSH Trainer ✅ Call Centre Management PROFILE SUMMARY 🔹 Results-driven professional with nearly 28 years of experience in Business Development, Service Operations, Training, and Sales & Marketing. 🔹 Freelance Trainer, Visiting Faculty, and Guest Lecturer with expertise in designing and delivering customized training solutions for corporate clients, educational institutions, and individuals—focused on achieving measurable learning outcomes and long-term success. 🔹 Strong business development acumen, adept at managing key accounts, exceeding client expectations, and ensuring high customer satisfaction for repeat and referral business. 🔹 Skilled in devising sales and marketing strategies to maximize sales opportunities, developing short- and long-term strategic plans 🔹A certified POSH trainer and Presiding Officer for workplace harassment cases, ensuring compliance and fair resolutions.